Snappay has identified & mitigated the issue. Payments are now processing & APIs are available, we will continue monitoring to confirm that everything remains operational.
Posted Jun 06, 2026 - 21:05 EDT
Update
We continue experiencing issues with payment processing due to an outage affecting SnapPay, our payment processing provider. SnapPay has engaged multiple upstream vendor partners to fully restore service as quickly as possible. Secure payment service remain unavailable across Go DE payment pages. Users attempting to make a payment will see a notification that the payment form cannot be loaded and that no charges have been processed.
Posted Jun 06, 2026 - 18:09 EDT
Update
We continue experiencing issues with payment processing due to an outage affecting SnapPay, our payment processing provider. SnapPay has engaged multiple upstream vendor partners to fully restore service as quickly as possible. Secure payment service remain unavailable across Go DE payment pages. Users attempting to make a payment will see a notification that the payment form cannot be loaded and that no charges have been processed.
Posted Jun 06, 2026 - 16:05 EDT
Investigating
We are currently experiencing issues with payment processing due to an outage affecting SnapPay, our payment processing provider. As a result, secure payment forms are temporarily unavailable across Go DE payment pages. Users attempting to make a payment will see a notification that the payment form cannot be loaded and that no charges have been processed.
Posted Jun 06, 2026 - 14:40 EDT
This incident affected: Go DE Platform Payment API - UAT Environment, Go DE Platform Payment API - Production Environment, and Go DE Payment Management Portal.